Arihant Packaging ("we", "our", or "us") operates the website https://www.arihantpackagingindia.com (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. We comply with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

1. Information we collect

When you submit our "Get a Quote" contact form, we collect: your name, company name (optional), phone or WhatsApp number, email (optional), city/state (optional), estimated quantity (optional), and your message. We use this information solely to respond to your inquiry and discuss your packaging requirements.

We may also collect anonymous usage data such as your browser type, device type, pages visited, and approximate location via standard web-analytics tools. This data is aggregated and does not identify you personally.

2. How we use your information

To respond to your inquiry and provide a quote.
To communicate with you about orders, deliveries, and follow-ups.
To improve our website and customer experience.
To comply with applicable Indian tax, accounting, and legal requirements.

We do not sell or rent your personal information to third parties.

Lawful basis for processing

We process your personal data on the basis of your consent (which you provide by submitting the contact form) and our legitimate interests in operating our business, responding to inquiries, and meeting tax/accounting obligations under Indian law.

3. Sharing

We share your information only with service providers necessary to operate this Service (e.g., transactional email provider, hosting). All providers are bound by confidentiality. We may disclose information if required by a lawful Indian authority.

4. Cross-border data transfers

Some of our service providers (transactional email, analytics, hosting) process data outside India, including in the United States and European Union. Where data is transferred outside India, we ensure adequate safeguards under the DPDP Act, 2023. Currently, no countries are notified as "restricted" by the Central Government for transfers. We will update this notice if a relevant restriction is issued.

5. Data retention

We retain inquiry data only as long as needed to fulfil the purpose for which it was submitted or as required by law (typically up to 3 years from last interaction). After that, we delete or anonymise the data.

6. Security

We use reasonable security practices including HTTPS encryption, restricted access to inquiry data, and standard hosting safeguards. No internet transmission is 100% secure; we cannot guarantee absolute security.

7. Your rights as a Data Principal

Under the Digital Personal Data Protection Act, 2023, you can ask us to:

Access the personal information we hold about you.
Correct any inaccurate or incomplete information.
Erase your information (subject to lawful retention requirements).
Withdraw consent for any non-essential processing, including analytics cookies.
Nominate another person to exercise these rights on your behalf in the event of death or incapacity.
Raise a grievance about how we handle your data (see Section 12 below).

To exercise any of these rights, write to us at info@arihantpackagingindia.com. We will respond within 30 days as required by the DPDP Act.

8. Cookies and analytics

This Service uses only essential cookies required for site functionality plus anonymous analytics cookies (Google Analytics 4) to understand aggregate visitor behaviour. We do not use advertising cookies, retargeting cookies, or sell cookie data to third parties.

When you first visit, you will see a cookie notice. You can also block or delete cookies through your browser settings at any time without affecting site functionality.

9. Children

The Service is intended for businesses. We do not knowingly collect data from anyone under 18 years of age.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be highlighted on this page. The "Last updated" date above shows the current version.

11. Contact us

For questions about this Privacy Policy, write to:
Arihant Packaging
217-B, Tetultala More, Badu Road, Madhyamgram, Kolkata, West Bengal, India
Email: info@arihantpackagingindia.com
Phone: +91 79806 20389

12. Grievance Officer

As required by the Digital Personal Data Protection Act, 2023, you can raise a grievance about how we handle your personal data with our Grievance Officer:

Rittik Monohat
Arihant Packaging
217-B, Tetultala More, Badu Road, Madhyamgram, Kolkata, West Bengal, India
Email: info@arihantpackagingindia.com
Phone: +91 79806 20389

We will acknowledge your grievance within 7 working days and resolve it within 30 days, as required by the DPDP Act and its Rules.